How can I exchange my order?
In the event of any exchange or refund which is most unlikely as our customers re always happy with our items.
You can make a new order first then as we receive to we send another order . We can also apply a full refund of item where applicable.
Can I have a full refund for a return item?
We will offer full refund of the item you returned when application. Please read our return policy for more info.note that customer is responsible for the return shipping fee
How long will it take to recieve a made to order item from your website?
Our made to order items is shipping time + delivery time which is usually 3-5 business days within uk
For international order , parcel service could take up to 12 days .
How long will it take to recieve my customised item once my order is confirmed?
Your customise order is processing time + shipping time + delivery time.
Processing time is time to source for fabric and sewing time which is usually 3-12 days of your payment then shipping time + delivery time which is usually 18-21 days . More time could be earlier but it is worth the wait.
For customers within uk, delivery time is earlier 3-15 days after order.